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Appreciating Service Delivery Ethos and Change Management in Zambia’s Public
PECR01 Public Enterprise in Civil Aviation Regulation
FOC01 Foundations of Organisational Change in Civil Aviation
BCOVA02 Behavioural Commitments and Organisational Values Alignment
FOC02 Foundations of Organisational Change in Civil Aviation
WSCOI02 Workplace Service Culture Observation and Improvement
BSSOC02 uilding a Safety and Service-Oriented Culture at CAA
ACCSS02 Applied Customer Care and Service Simulation
SCMI01 Strategic Change Management in Safety Critical Aviation Institutions
PACR02 Personal Accountability and Change Readiness
CSE02 Customer Service Excellence in Civil Aviation Regulation
GCRPA02 Government–CAA Regulatory Relationship and Public Accountability
EDSW01 Executive Dialogue and Strategic Way Forward in Aviation Governance
SRCIP01 Strategic Reflection and Change Implementation Planning
LCA01 Leadership Culture Assessment and Service Observation
OCT01 Organisational Culture Transformation in Civil Aviation
MRSC01 Managing Resistance and Strategic Communication in Aviation Oversight
RLCSE01 Regulatory Leadership and Customer Service Excellence
LOC01 Leadership for Organisational Change in Civil Aviation
Monitoring and Evaluation
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PSTC
PSTC / Appreciating Service Delivery Ethos and Change Management in Zambia’s Public
Certificate for Entry into Senior Management Service Level
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Certificate in Public Service Excellence In-service Training
Economic Governance Training for Executives
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